FAQs

FAQ

Questions:

Answers:

Can I use my own domain name?
You can use your own domain name by changing the DNS (Domain Name Servers) of your domain. If your domain registration company does not provide you with the control panel to edit your domain information, you may send request to ask for the change. Once you sign up our services, you will receive the notice of how to change the DNS.
Will I be charged in the 30 days trial period?
Absolutely not. When you sign up for the 30 days trial, it will take you to Paypal payment gateway to verify your intention to subscribe our service and pay the fee. If you cancel your subscription within 30 days, you account will be closed and there's no charge at all.
What kind of support can I get?
eBizOffice is a server side program. We provide free technical support and life time upgrade for all versions. We keep updating our help files when adding any new features.
How reliable is your company?
eBizOffice is a business of Techever Development Inc. a profitable, privately held technology company. Since 1998 Techever already started providing custom built software for small businesses. We focus on developing eCommerce software and Internet applications. The current eBizOffice system has hundreds of features to meet all ecommerce requirements. All our customers are happy with us and willing to recommend our services. We have a proven track record, and continually grow by consistently meeting or exceeding our customers’ needs. See sample websites
I don't know how to manage my website.
The help desk, help file, support ticket is available when you log in the admin control. You may also email the support team if you have further questions. eComPro is a user friendly program designed for general users without the need of programming skill and knowledge. You may also visit the help desk directly at http://support.eserviceweb.com
Can I do business online with this website?

Yes. eBizOffice was designed specifically with e-commerce ready-to-go. Your site comes with:
• Shopping Cart
• Products and Categories
• Shipping Module
• PayPal Integration, Credit Card and Direct Payment
• And many more features built right into your website.
• Use as online catalog only when turn off prices

• Distributor can manage merchant and multi-level pricing system
What should I do after signing up your service?
Once you sign up our service, you will receive an email confirmation for the login instruction. Just follow the few steps and you can setup the website in a few minutes. Then you can add contents and products with simple clicks
Do I need to learn HTML or any program to manage my site?
No. There is NO PROGRAMMING REQUIRED to manage the eBizOffice website. If you can surf the Web and type an email you can manage a website. eBizOffice is designed for general people without any programming skill with the user friendly editor. If you have any questions or problems, you can always find answers from our help desk.
Can I start selling as soon as I get my website?
You can launch your online store and start to sell online as soon as we set up your eBizOffice account. It all depends on how quickly you can input your product information and data. The tax, shipping and online payment (Paypal) is ready for your online sale.
Do I have to install any software?
No, there are no software installation required. Everything you need to build and manage your site is available when you log into the admin control online. eBizOffice is a worry FREE solution.
Can I use my own photos and change the contents?
Absolutely! you can edit and change the banner, add images and contents as you wish. You manage your products catalog.
Do I ned to pay transaction fees when I make a sale?
None. The fees you should concern is the payment gateway charged for processing credit cards payments for you. eg. Paypal will charge approx 2.9% and $0.50 for each transaction
Is there a limit to how many pages I can get and how many items/products/services I can add?
No. eBizOffice does not limit how many products and pages. You only need to pay extra when you exceed the data space of the plan you subscribed. The basic package allows to add up to 2000 pages or 2000 products with standard picture and content.
Can I use Flash on my site?
Yes. eBizOffice can accommodate any number of Flash files. It's quick and easy to upload the files you want into the image folder
How long does it take before my website is live on the Internet?
The website with a sub-domain is live instantly when your Paypal account is verified. If you add you own domain, it takes 12-24 hours after the DNS is changed.
Do I get an email account with my website?
You get a FREE email account with your website under your domain name when registering domain with www.SportName.com. You can order up to 100 email accounts at just $29.95 per year at www.SportName.com .
Can I use meta tags and optimize my website for search engines?
Yes. We've made it super easy for people new to the Internet to use all the same tricks as more experienced users. You can set up Meta tags and SEO features with programming language OR by simply typing them into the indicated boxes. We recently newly developed a unique feature that turns the website dynamic pages to static pages. This is recommended by search engines such as Google and Yahoo to help improving your website ranking and indexing web pages.
How do I cancel my website? Do I need to pay extra if I cancel my service?
If You decide to cancel your website, you just need to submit a support ticket or send us an email to inform us the cancellation of service. No extra charge for the cancellation.
What is DNS?
The Domain Name System (abbreviated DNS) is an Internet directory service. DNS is how domain names are translated into IP addresses, and DNS also controls email delivery. If your computer cannot access DNS, your web browser will not be able to find web sites, and you will not be able to receive or send email.
The DNS system consists of three components: DNS data (called resource records), servers (called name servers), and Internet protocols for fetching data from the servers.

The billions of resource records in the DNS are split into millions of files called zones. Zones are kept on authoritative servers distributed all over the Internet, which answer queries based on the resource records stored in the zones they have copies of. Caching servers ask other servers for information and cache any replies. Most name servers are authoritative for some zones and perform a caching function for all other DNS information. Large name servers are often authoritative for tens of thousands of zones, but most name servers are authoritative for just a few zones
What is IP Address?
Every computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four numbers separated by periods (also called a "dotted-quad") and look something like 127.0.0.1. Since these numbers are usually assigned to internet service providers within country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet. (Internet Protocol) The network layer protocol in the TCP/IP communications protocol suite (the "IP" in TCP/IP). IP contains a network address and allows messages to be routed to a different network or subnet. IP does not ensure delivery of a complete message, and the TCP transport layer is used to provide that guarantee (research TCP/IP for more details).
Because the numbers may be tedious to deal with, an IP address may also be assigned to a Host name, which is sometimes easier to remember. Hostnames may be looked up to find IP addresses, and visa-versa.